Resource Optimisation and Utilisation 

“Fill those seats…   get me that extra passenger” 

Quote: C.E. Woolman (Founder of Delta Air Lines) 

You know it, we know it, Woolman knew it; the marginal cost of adding that extra order is often negligible! The analogy is not 100%, but still relevant. 

Distribution is a little more complex, but that should be an advantage, not a drawback. 

We often see a strong focus on fuel consumption. This is, of course, relevant, but in economic terms the dominant focus should be on time. 

“Time is that one constant around which everything else revolves -vehicles, products, volumes, technologies, and people.” 

The size of the bag on the scooter, the trolley or the vehicle can relatively easily be re-scaled. The time you have spent on traversing the route, however, never can. The time spent on delivering to customer A, cannot be spent on delivering to customer B with the same resources at the same time. There is always an opportunity cost. 

To optimize the utility of your assets, we maintain a primary focus on the time component. While time is fixed, other variables can be adapted to meet operational challenges: 

1. Route-Planning can be more agile, and as such more efficient  
2. Sorting can be improved through data exchange, timing, and service worker agency  
3. Weight and volume constraints can be met by adjusting vehicle types  
4. Product complexity can be accomodated through a combination of technology and agency  

We see agency as being both the digital enablement of the service worker - and a company culture that recognises that not everything can be pre-scripted. We are strong believers in empowering those closest to the delivery/pick-up moment to the highest degree possible without losing control.