Daily Operations Management

We all know it and yet getting a grip on it can sometimes seem like holding on to a soap bar in the shower. 

• Deviations from the planned sequence of events robs you of time and other resources; direct as well as Indirect. Although extra time and distance spent on rectification can be hard to quantify, they are obviously never free of charge. 
• Equally, wrong / late / Incomplete deliveries and/or Pick-up’s, as well as absence of pro-active communication may cause irritation and loss of Image. 
• Post-delivery back-office adjustments and rectifications are also costly to the extent that manual processes are incurred... and they usually are. 

An engagement in Cubivue, is deployment of processes, tools and discipline that ensures: 

1. an ever-increasing quality of your data. All orders pass through a sequence of events; from order queuing to the final PoD. 
2. a tightening – and typically also a simplification - of procedures that promotes agility rather than being a strait jacket. 

Instead of viewing each step in the order process as an addition to the original order, we see them as checkpoints - like traffic lights on a road - where the order only moves forward when the previous step shows green. 

Such an approach also carries the risk of being too rigid. Life is full of surprises and not everything is perfect and predictable – of course, we know this – and we also know that delivery must always take place no matter what. 

“Regardless of the best digitalisation and instillment of the best procedures in the world, Human Action will still be needed to put those pebbles back into the barrel that fell off underway.” 

Agency

We are fully aware, that there is no one other than the dispatcher and the deliverer - whether that be by foot, bicycle, moped or vehicle - to handle all the incomplete orders and odd situations, the extras, the undocumented changes, the no-show staff, the broken vehicles, and all the truly external factors such as weather, parking, traffic congestion etc. etc. you know the list. 

The further in the process we are from the time of the receipt of the order, the more unpredictable the circumstances, because the more things can go wrong, and if not adjusted along the way they tend to accumulate. 

Having the mandate to execute, is not the same as having the ability in terms of tools and time… and vice versa. 

An engagement in Cubivue, is: 

1. Digitalising the entire workflow; and thereby facilitating any and all job-executions when and where it is the cheapest, the fastest and the least likely to go wrong.  
2. Automated Documentation 
3. Aligning ambition and plans with reality; by empowering all service workers with correct, full and timely information and an intuitive user interface to get the right job done at the right time in the right location. 
4. Significant reductions in manual Post-Route work in the Back-office. 

Before:

Cubivue is both Data Discipline and Staff Agency. 

Choosing Cubivue, is to combine best-practice data discipline and procedures with fitting employee-agency based on flexible, intuitive and fast functionality.  

After: